McCall, Linda2018-10-232018-10-232015-04http://hdl.handle.net/11289/579837NHS GGC wished to assess the effectiveness of the PiC and FSIS service delivery models and use this evidence to inform future expansion and development of the service into the New South Glasgow Hospital. This research aimed to establish: •To what extent the support and information model worked •Whether it worked for all its stakeholders (i.e. patients, carers, hospital staff, and service commissioners) •What was it about the approach that made it work •How any barriers had been overcome •What lessons could be learned from the implementation of the three HICs to date •What improvements should be considered to enhance effective delivery in the three existing sites •Key recommendations for the future direction of the HIC service.51 p.enhttp://creativecommons.org/licenses/by/4.0/acute hospitalspatient informationservice evaluationservice planningResearch Findings Report